Billing Terms and Conditions
1. Introduction
These Billing Terms and Conditions ("Terms") govern the payment obligations and processes between Sovana's Home Spaces ("Company", "we", "us", or "our") and the customer ("Customer", "you", or "your"). By purchasing our products, you agree to be bound by these Terms.
2. Payment Terms
2.1 Pricing
Prices: All prices are listed in US Dollars (USD) and are subject to change without prior notice.
Taxes and Fees: Any applicable taxes are calculated and displayed at checkout.
2.2 Payment Methods
We accept the following payment methods:
Credit/Debit Cards: Visa, Mastercard, American Express, Discover, and Diners Club.
Express Checkout Options: Apple Pay, Google Pay, Shop Pay, and PayPal.
2.3 Payment Due Date
Payment is due in full at the time of purchase.
3. Invoicing
Invoice Issuance: An order confirmation and receipt are issued upon order completion.
Delivery Method: Confirmations and receipts are sent electronically to the email address provided at checkout.
Customer Responsibility: It is your responsibility to ensure that all billing information is accurate and up to date.
4. Disputed Charges
Notification Period: If you dispute any charge, you must notify us in writing within 15 days of the charge date.
Contact Information: Disputes should be sent to support@sovanashomespaces.com and include the order number and details of the dispute.
Resolution: We will investigate and resolve billing disputes promptly.
5. Refunds and Credits
Policy Reference: Refunds or credits are provided in accordance with our Return and Refund Policy.
Processing Time: Approved refunds are processed to the original payment method and may take up to 14 days to appear.
6. Taxes
Customer Responsibility: You are responsible for any applicable taxes shown at checkout.
Tax Exemption: If you are tax-exempt, you must provide a valid tax exemption certificate at the time of purchase.
7. Billing Errors
Corrections: If we discover a billing error, we will correct it promptly.
Overcharges: If you have been overcharged, we will refund or credit the overcharged amount.
Undercharges: If you have been undercharged, we will contact you regarding the outstanding amount.
8. Payment Security
Data Protection: All payment information is handled securely in compliance with industry standards.
Payment Processor: We use Shopify Payments and PayPal to process payments and do not store your card information on our servers.
SSL Encryption: Transactions are secured using Secure Socket Layer (SSL) encryption technology.
9. Changes to Billing Terms
Modification Rights: We reserve the right to modify these Billing Terms and Conditions at any time.
Notification of Changes: Changes become effective upon posting the updated Terms on sovanashomespaces.com.
Acceptance of Changes: Continued use of our services after any such changes constitutes acceptance of the new Terms.
10. Limitation of Liability
No Liability for Indirect Damages: We are not liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to these Terms.
Maximum Liability: Our maximum liability for any claims arising under these Terms is limited to the amount paid by you for the order giving rise to the claim.
11. Governing Law
Jurisdiction: These Terms are governed by the laws of the State of New Jersey, United States, without regard to its conflict of law principles.
Venue: Any legal action or proceeding arising under these Terms will be brought exclusively in the courts located in New Jersey.
12. Contact Information
For any questions or concerns regarding billing, please contact us:
Company Name: Sovana's Home Spaces
Email: support@sovanashomespaces.com
Phone: 1-888-222-4993
Website: sovanashomespaces.com
13. Entire Agreement
These Billing Terms and Conditions, along with our Terms of Service and Privacy Policy, constitute the entire agreement between you and Sovana's Home Spaces regarding billing matters and supersede all prior agreements.