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Shipping policy

1. Introduction

At Sovana's Home Spaces ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from sovanashomespaces.com.

2. Shipping Destinations

Countries We Ship To:
We currently ship to addresses within the contiguous United States (the lower 48 states and Washington, D.C.). We do not currently ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, or international destinations.

Future Expansion:
We are continually evaluating additional shipping destinations. Please check back for updates.

3. Shipping Costs

Contiguous United States:
Standard Shipping: Free standard shipping on all orders to the contiguous USA

No Hidden Fees:
Any applicable charges are displayed at checkout. There are no hidden fees.

4. Order Processing Time

Processing Time:
Orders are processed within 1–2 business days (Monday to Friday, excluding holidays).

Order Cut-Off Time:
Orders placed before 5:00 PM Eastern Time will begin processing the same business day.

Weekend and Holiday Orders:
Orders placed on weekends or public holidays will be processed on the next business day.

5. Estimated Delivery Time

Standard Shipping: 4–7 business days for most items.
Furniture and Freight Items: Large pieces ship by LTL freight and may take longer. Any extended lead time is noted on the product page.

Freight Delivery: Unless white-glove service is arranged, LTL freight deliveries are typically made curbside or to the first dry area. The carrier will contact you to schedule a delivery appointment.

White-Glove Delivery: In-home delivery and placement is available on request for select items. Contact us for a quote; white-glove service is never arranged or charged without your approval.

Notes:
Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions or carrier issues.

6. Shipping Methods and Carriers

Reliable Carriers:
We partner with reputable carriers to ensure your order arrives safely.

Parcel Carriers: UPS, FedEx, USPS
LTL Freight Carriers: FedEx Freight, Old Dominion, XPO Logistics, Estes Express, and others

Shipment Tracking:
All orders include tracking information, which will be provided via email once your order has shipped.

Insurance:
Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.

7. Order Tracking

After your order has shipped, you will receive an email containing:

  • Tracking Number

  • Carrier Name

  • Link to Track Your Package

Enter your tracking number on the carrier’s website to view the status and estimated delivery date. If you need assistance with tracking, please contact our Customer Service team.

8. Delivery Issues

8.1 Delayed or Lost Packages

Delayed Delivery:
If your package is delayed beyond the estimated delivery time, please contact us at support@sovanashomespaces.com or 1-888-222-4993.

Lost Packages:
If your tracking information indicates that your package was delivered but you have not received it:

  • Verify the shipping address provided.

  • Check with neighbors or building management.

  • Contact us for further assistance. If the carrier confirms the package is lost, we will send a replacement or issue a full refund.

8.2 Damaged Packages

If your package arrives damaged:

  • Note any visible damage on the delivery receipt before signing. If you cannot inspect the contents immediately, mark “suspect damage” on the receipt.

  • Take photos of the damaged packaging and items.

  • Contact us within 48 hours of delivery at support@sovanashomespaces.com.

  • Damage or defects reported more than 48 hours after delivery will be reviewed case by case; a replacement or refund is not guaranteed.

Resolution:
We will arrange a replacement or full refund at no cost to you.

9. Missing Items

If any items are missing from your order:

  • Contact us within 7 days of receiving your package.

  • Provide your order number and details of the missing item(s).

We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.

10. Return and Refund Policy

Returns:
Change-of-mind returns are accepted within 30 days of receiving your order.

Conditions for Returns:
Items must be unused, undamaged, and in their original packaging. Custom or made-to-order items are not eligible for return.

Return Shipping Costs:
For change-of-mind returns, the customer is responsible for return shipping, and a 25% restocking fee applies. For damaged, defective, or incorrect items, Sovana's Home Spaces covers all return shipping and no restocking fee applies.

Refunds:
Refunds are issued to the original payment method and may take up to 14 days to appear after we receive the returned item.

Please refer to our Return and Refund Policy for full details.

11. Incorrect Address

Address Accuracy:
Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Returned Packages:
If a package is returned to us due to an incorrect address:

  • We will contact you to arrange reshipment.

  • Additional shipping charges may apply.

12. Contact Information

If you have any questions or concerns regarding your shipment, please contact us:

Customer Service Email: support@sovanashomespaces.com
Customer Service Phone: 1-888-222-4993
Hours: Monday to Friday, 9 AM to 6 PM Eastern Time

13. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.

Thank you for shopping with Sovana's Home Spaces. We appreciate your business and are committed to providing you with exceptional service.