Delivery & Inspection

Many of our pieces are large and ship by freight. A few minutes of inspection at delivery protects you if anything arrives damaged.

Before your delivery

• Make sure there is a clear path from the curb to where the piece will go.
• Freight deliveries are made curbside. Plan to have help on hand to move heavy items inside.
• Check that the delivery address and phone number on your order are correct.

At delivery

• Inspect every box and crate before signing the delivery receipt.
• Note any visible damage on the delivery receipt before signing. If you cannot inspect the contents right away, write "suspect damage" on the receipt.
• Take photos of any damaged packaging and items.

If something is damaged

• Contact us within 48 hours of delivery at support@sovanashomespaces.com or 1-888-222-4993, with your order number and photos.
• We will arrange a replacement or full refund at no cost to you.

For full details, see our Shipping Policy and Return and Refund Policy.